Senior Customer Support Engineer

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Basic Kubernetes Management

kubectl

Prometheus, Grafana, OpenTelemetry

SSO (Single Sign-On)

OIDC, OAuth, SAML

Troubleshooting on Linux Command Line

CPU/memory...

Network Engineering

Principles, network device modeling, automation workflows

NetBox plugins and integration, Django

Required Technical Skills

Docker (with compose), GitHub or GitLab

SQL, Postgres, CSV file processing, JSON processing

SSH, Linux command line, shell scripting

Desired Technical Skills

Understanding of network engineering principles, network device modeling, automation workflows

NetBox, DCIM, IPAM, and other networking concepts

Basic Kubernetes management (kubectl)

Prometheus, Grafana, OpenTelemetry

SSO (OIDC, OAuth, SAML)

Troubleshooting on Linux command line (CPU/memory...

Sales and Product Management

Sales to post-sales transition

Product and Engineering teams collaboration on product feedback and escalations

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